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Operations
Customer Service
Handle customer updates, shipment inquiries and coordination with operations teams.
Responsibilities
Respond to shipment status inquiries through phone, chat and email
Coordinate updates with warehouse, drivers and operations teams
Record customer issues and follow up until resolution
Help customers understand tracking and delivery procedures
Requirements
Patient, service-minded and clear in communication
Able to handle multiple customer cases calmly
Basic computer and data entry skills
Mandarin, English and Bahasa Malaysia communication preferred
Benefits
Customer service training
Team support in logistics operations
Annual leave and medical leave
EPF, SOCSO and EIS